![]() The host was also very friendly and the wait for a table wasn't too long. The surroundings and the atmosphere were rustic and inviting, as the place is located in what appears to be a repurposed old warehouse. Man, did we hit the jackpot with Scratch. My wife and I were out running errands on a Saturday morning/afternoon and weren't in the mood to have lunch at the same old boring chain restaurants, so we veered off course into downtown Apex to see if we could find someplace different, unique and. Management definitely needs to be retrained on proper customer service etiquette regardless of a person color our background your job is to make sure that all your guest are satisfied before they leave your establishment.It makes me sad because I saw so many good experiences maybe I will try Apex location. So just saying if you're nationally is not of the Caucasian decent, don't have high expectations of you're inconvenienced do to cooks mistakes, oh and 30.00 for some dry mac and cheese with meat is not worth. I never in life used race in my review However based on the clientele and based on his passive aggressive behavior, it said a lot about how he felt. He did apologize and said that he fixed our bill (which consisted of him swapping my meals not charging me for my over cooked food ) also stated he made sure he spoke with cooks so no one else would have a bad experience then ended with if there is anything else I could do let him know? I feel like he could of cared less if we returned or if we were satisfied before left. When bringing this to the manager on duty, his response blew my mind. So I had to place another order, added an additional 20 minutes to my wait time by the time I received my food my husband was done and I had to eat after him. ![]() My second issue was not only did it take 30 minutes for us to get our dinner, but my chicken and greens were completely over cooked. table behind that had a party of 6 whom arrived after us got there food before we received our food and not to add race into this equation However they where white. ![]() First issue, it took over thirty min before our food arrived. I give this restaurant 1 □ because I ordered the chicken greens and black-eyed peas my husband ordered loaded fries. The Brussel sprouts are really amazing, the hostess was very hospitable.
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